I hate to post this, because I've been a woot-regular for many years. However, we've been unable to get any resolution from woot on a defective kids! item sent to us. Here's a warning - don't by stuff on kids! woot and let the kid see it before you find out it doesn't work. There's no replacement solution, defective parts replacement with woot, and with a several hour assembly process, it's nearly impossible to put it back in the box. So far, my toddler grandson just points at the expensive ride-on electric car that doesn't work, and cries. Meanwhile woot doesn't even respond to support emails.