To add my 2c.
I too am having a truly dis-concerning issue with woot support staff. I had made a purchase 06/02 and had items shipped soon there after, by 06/07 the lot of smaller items I ordered had arrived (fast!), the key item within my (woot) purchase ($100 item) was not, however, accounted for. I wrote to make support aware. Their reply was that the order was shipped from two facilities “(one of them being a bit faster than the other)” and I should wait a "few" more days. The wine portion of my shipment then arrived 06/14 (again fast, by woot standards), I looked under 'my account' and it stated that this order was now listed as completed and shipped. It listed 5 tracking numbers, and indeed all of them were accounted for. So I write again to support (06\17) and refer them to my account status, their reply on 06/18: "Sorry about that. We heard back from the vendor, and it appears they will be unable to ship this to you. I've gone ahead and issued a full refund...(They did not refund my shipping charge.)"
So to recap; woot took my monies sat on them for a week, sent a partial shipment and clearly did not due diligence when I requested the order be looked into. The item in question would never have been acknowledged or credited had I been incapacitated or otherwise unable to follow up. Woot then evidently DK'd (didn't know) the order, either the vender or woot is acting on a DK after the fact. This, it would seem to me, is breach of contract. I am disappointed in woot's support team for evident laziness, and woot or their selection of venders for shoddy practice.
I have been a long time woot supporter, my purchases were primarily wine orders so my dollar per order I suspect was above average, and I feel I have been fair in this process. It really would have only taken someone some effort to look into this and report back to me that there was a supply issue, the vender oversold, or someone at woot missed entering the order, and I would have been much more understanding. But as I see it someone has profited from sloppy bookkeeping; the vender if they took the order and the money and then reneged on the offer, or woot if they took the money and failed to submit the order in a timely manner. More importantly, this profit would have been full (not just time value), had I not been persistent. The last matter falls squarely on the head of the woot support staff.