dteubner wrote:FYI--got my "replacement order tracking number" via email this morning. The FED EX tracking link in the email didin't work, so I went to my order through the "stuff you bought" link on the site. Clicked the new tracking number there and was taken to USPS site where I found the current tracking info. No biggie. Just wanted to let anyone know who's anxiously watching their shipment and noticed the FedEx tracking link in the email doesn't work.

When was your original Nabi received by woot?

UPDATE

As I was typing the earlier post, my door dinged from UPS. It was the new Tablet!! I got no emails, no shipping updates, but it's here! My old Nabi was received by woot early monday morning. Thanks guys!!

incognit0 wrote:When was your original Nabi received by woot?

They got mine Monday morning, and my replacement was shipped Tuesday. Tracking says I should have it by close of business Thursday.

Glad to hear you got yours. I'm anxious to get mine (in my hands) so I can return the full-price Nabi2 I frantically purchased when I first got the "Oops, wrong version" email!

I got my Nabi Thursday and sent it back through FedEx on Friday. I could track the package the first day, but now my account Woot gave me with FedEx does not work. Why? I can't see what is going on with my return package. Will Woot send me something when they get the package? Will I then get a tracking number for the Nabi 2? How long should I expect to wait?

I just got my "Your replacement order was shipped" early this morning. I too returned the original sometime last week.

Like that other person said, the tracking link provided in the new email did not work, but I went to "stuff you bought" link and now there's a new tracking number. I followed that and it is already scheduled to deliver by end of today!

There will be three happy kids this xmas thanks to Woot's customer service.

Woot sent me a message that they are sending me a toaster. I'm hoping they are just pulling my tabletless leg.

Oh!
Hmmm, I forgot to record my return tracking number.
Ponder.

eta: shipped back last week.
Hope they don't refund me by accident.

Woohoo my Nabi Tablets are safely back to yall! hopefully the new Nabi 2's will be here early next week;)

My return tracking number shows you received my return on 11/30. Still no word on my replacements. No tracking number, no emails. Can you give me an update.

Hi there woot received my two nabiAs on Tuesday the 4th I know you guys are busy with all this but what is going to be the average turn around on getting the NABI2's sent out after you receive the return of the nabia, will I receive a new shipping email telling me they have gone out or will it just be a surprise at my door one day?

justinables wrote:Woot CS here =)

It looks like the return was received 12/5 according to the tracking.

You should receive a tracking number when the replacement(s) ship.

We are expediting the replacements.

Email us at support@woot.com if you have any other questions.

Sent mine back this past Friday, I think.
Got my replacement tracking number this am.
New Nabi (the correct one!) was waiting for me when I got home just now. YAY!!!

Aside from the original incident (as it turns out, an understandable snafu).....

Y'ALL ROCK!!!!!

*Passes out special eggnog and cookies to all Woot staff*

P.S. to other wooters: my tracking still doesn't say delivered (came via UPS, btw)...so yep, you might be surprised in the next day or two.

PemberDucky wrote:uh, unless you ordered a toaster, that *sounds* like another blunder. although without specifics, i cannot say for certain.

Maybe it's a gold-plated toaster with usb ports and wifi???

I sent a email to woot support on Monday so I can start the process of exchanging my nabi1 for the nabi2. I have had no reply. I am worried about having the nabi2 in time for Christmas! What can I do??

davenmbeth wrote:I sent a email to woot support on Monday so I can start the process of exchanging my nabi1 for the nabi2. I have had no reply. I am worried about having the nabi2 in time for Christmas! What can I do??

Have you checked your spam folder for a reply? That's very unusual to not hear back by now.

We've pinged them on your behalf to let them know about the issue.

Just wanted to share...so I sent the NabiA back via FedEx on Monday....expected to reach Woot on next Monday, so I am guessing I will have the Nabi2 by a week from today.

That being said, this morning I JUST got the email that my original package was shipped...the tracking number linked to the package I had already received and returned. Odd

Received the Nabi 2's yesterday! Thanks Woot! This is what will keep me doing business with you guys.

Since my holiday starts tomorrow, it's obvious that I'm not going to have it in time to give my kids on the first night. Could you at least let me know if it was received so I have an idea of when I WILL have it?

Woot received my returned Nabis on 12/05 @ 1:24 PM. I still have not received confirmation of the return nor shipment of the new Nabi2s.

WOOT - When can I expect an update?

PemberDucky wrote:apologies to you both for the inconvenience. i know this is frustrating.

if you haven't already (i'm sure you have), do email Support@Woot.com with your queries.

in the meantime, i've messaged them on my end and let them know about your questions.

Thank you for the quick response. I will email them. Thanks!

deborah11565 wrote:Woot received my returned Nabis on 12/05 @ 1:24 PM. I still have not received confirmation of the return nor shipment of the new Nabi2s.

WOOT - When can I expect an update?

Well they got mine the fourth, and I still haven't heard anything from them.

raz00 wrote:Well they got mine the fourth, and I still haven't heard anything from them.

They also got mine on the 4th, Just got tracking info from the website and e-mail(like everyone else the e-mail doesn't work).
It's coming 2nd day air UPS, not Fedex. Sadly no Saturday delivery included so I have to wait till Monday.

Hi, How do I get an order specific status update? Woot received the original Nabi 11/30 @ 1:28pm. I have not received a new tracking # or any other info. When I emailed support for a status on my order I received the following generic response

Hello Robin,

Our returns department is still working to get these packages processed and the replacement orders entered. As soon as tracking is available for the order, it will automatically be sent to you via email.

Sorry for the delay.

Waiting on a response that they received my mistake nabis and to send out my 2 new nabi's I assume they got them since I sent them out monday. I should get an email with a new tracking? thanks for any help

inkycatz wrote:Have you checked your spam folder for a reply? That's very unusual to not hear back by now.

We've pinged them on your behalf to let them know about the issue.

Nothing in my spam.

i got an email from them with a tracking number that does not work not sure if it's because it was not scanned in yet but then i got a nother email with a diffrent number that said it was shipped out.. so I'll cross my fingers and wait till tuesday when it said they are suppose to be here!

Come on Woot. You got my returns on 11/30. Keep reading about everyone else returns received on 12/4 or 12/45 and they are already getting there Nabi2's. All your support will tell me is they are expediting the Nabi2's. Well how about expediting mine.

Still waiting! This is so frustrating!! I have sent three request to woot support requesting a call tag so I can return the nabi1 for a nabi2. I have have no response from woot since they shipped my nabi1. This has been going on far too long! Is there any way to comunicate with this company?

Can I also get an update where my Nabi2 is? You promised a two day turn around from the day you got the NabiA.

ThunderThighs wrote:Those of you asking for status of your return, we won't be able to provide you a status as they're working like crazy bees to get through all these. This is a lot of returns at one time for us. They each have to be processed individually and this takes a bit of time. You'll get a tracking number when your new Nabi has been sent out.

Remember that we are shipping the Nabi 2 to you via 2-day shipping.

Thank you for your patience!

At this point I am sure crazy bees would be doing a better job then the people working there just acting like crazy bees.

Your welcome for my patience, although I must say it is starting to run thin.

I received my Nabi 2s today!! Thank you Woot!!

j5 wrote:Oh!
Hmmm, I forgot to record my return tracking number.
Ponder.

eta: shipped back last week.
Hope they don't refund me by accident.

\.
Did you get your replacement ?

PemberDucky wrote:thank YOU for bearing with us.

again, apologies to all for the lengthy wait as we process everything & get the NABI2s to your door ASAP.

i can't imagine how frustrating it is to worry about a child's present arriving on time.
not that it's any consolation, but it ain't a picnic on this end, either.

Yes it was an ordeal but in the end I saved 140.00 ( bought 2 ).... all in all it wasn't too bad. You guys made it right and that is all that counts !

Woot Order #42431969
Says it was shipped on Dec 6th… and I still don't have it. Can someone check on this for me? I am getting very antsy.