Woot "lack of" customer service strikes again!
So I did get a response after I posted the below board post. Here's what it said:
Thank you for taking the time to email us. We appreciate your concerns as well as your business.
It is not uncommon for the USPS to mark a package as delivered before it actually is.
Please check with your neighbors and/or complex office (if applicable) to ensure that they have not received the package in error. Additionally, you can check with the local USPS office for information on this package.
If the package has still not turned up, please let us know.
Woot Member Services
OK, this is a BS email and here's why:
1. the USPS never marked any package delivered to me. EVER.
2. I can't track it via USPS because you sent it via UPS Mailing Solutions, and those guys don't even know where it is. they just gave it to the USPS and quit caring about it.
3. there are no neighbors to check with, as the building has a doorman and they've never received it.
4. I responded to this email, and got YET ANOTHER NEW CASE NUMBER. I tried to let you know it still hasn't turned up, and you just sent me back more automated BS.
One more chance with this, Woot. Either refund my purchase, send me another of the item I bought, or find the first one you sent. If a real human wants to actually contact me, I'd only believe it if it were via telephone.
SORT IT OUT.
slownumbers wrote:I'm one step away from contacting the BBB about Woot. Here's why i believe that they don't actually have any humans:
I ordered the pearl jewelry (order #47287629) on December 19th. Woot sent it to the incorrect zip code (the tracking info in my receipt was even incorrect - sent me to FedEx instead of UPS), and the parcel is extremely lost.
When i returned from the Holiday, I wrote to Woot on 6 January to see what happened (case #CAS-572638-T1D1B5). No response at all - just some excuse on the automated email that the holiday season was busy, etc. etc. etc. Honestly, by that point Woot should be caught up. Computers are faster than that.
I wrote again on 10 January, and what did I get? Another automated response with a new case number (CAS-581688-K0P5T8)! So glad i didn't get another excuse about being busy from the holidays!
I've called UPS to try and find the parcel, that Woot sent incorrectly to begin with, to no avail. Since you can't actually call Woot and speak to anyone (FYI - the admin phone number on the whois lookup just goes to an automated phone answering service that won't go to an operator), I'm not only going to probably have to dispute these charges, but I'm likely to see what recourse I have to complain about Woot's customer service practices.
C'mon Woot - don't suck like this, help fix this and allow me to give my last christmas present (a month late...)!