I ordered this for my son's birthday, which was last weekend. We just assembled it and noticed similar problems as the previous poster.
1) The parts were already partially assembled, which did not match the instruction manual. It looks mildly used with scratches, maybe a return item.
2) The bike parts are LOOSE. The handle bar does not go into the plastic sleeve straight, as if the metal has been bent. It's hard to navigate with a handle bar that is not straight.
3) The parental control are broken. When locked, the front handlebar is not supposed to turn but it does! That can be dangerous.
I went to Toys R Us to check out their floor model, and everything works correctly on that model. Woot, this looks to be NOT a new item and NOT a working model. NOT what you advertised.